Customer service centres are successfully operating in Rezekne municipality

In order for residents of the Rezekne municipality to receive the services of public institutions even faster, more convenient and irrespective of the declared place of residence, for two years in four parish centres - Dricans, Kaunatā, Maltā and Nautrēnu parish parish in Rogovka, the single customer service centres of the State and local government of Rezekne (VPVKAC) operate in Rogovka. Over the course of two years, 1821 services were provided, the largest number of services provided IN Maltā–1080 services, Kaunatā serviced 354, Nautriene - 244, but there were 143 visitors in Dricans.
Very active customer service centre visitors are Maltas.
Pavel Antonov says that Maltas VPVKAC has visited 4 times: ”arrived to submit electronically through the portal e-Latvia to receive sickness benefit and submit an annual income tax return. I am very pleased with the services provided, the employees are kind and knowledgeable. I recommend this option to others because you don't need to go to town to get the necessary information."
Also, Maltese Dace Mikasenoka has been satisfied with the services provided: “Maltas KAC has visited five times to receive information and submit applications for SSIA sickness benefits (son - childbirth allowance, paternity allowance, child care and family state allowance), submit annual income tax returns, make changes in payroll tax book data. The service is very kind and professional. The staff are knowledgeable, as they say,“ a man in his place. ”I also recommend that others visit customer service center Maltā because saving time will receive both service and positive emotions.
The housewife Nellija Vasilieva, from Kaunatas parish county, has visited the customer service centre Kaunatā four times over two years: 'I submitted annual declarations for myself and family member, updating the news IN THE SRS EDS system. I am very pleased with the services provided because there is an opportunity to provide the necessary documents on the spot, information is required.
The centre worker is kind, intimidating, knowledgeable. I recommend that you visit Kaunatā for others because there is good technical equipment here, don't need to stand in line, or go to Rezekne. The possibility of communicating with the management staff may be used at times. '
The medical worker Marie's profits from Rezekne's municipality of Rēzekne, VPVKAC Kaunatā, have been attended twice by telephone: “I used the opportunity to submit an annual declaration for myself and my husband.” I am very pleased with the services provided. May, on the spot, submit documents in their village, obtain the necessary explanatory information and practical assistance. '
Nautrēnu, head of the post office, Anita Krišāne, from Rēzekne, conducts Nautrēnu parish VPVKAC Rogovka at least once a week, as the place of work is located next to: 'I use various types of services: i submit an annual income statement, regularly review the information of the agricultural data centre, and provide information regarding the contributions of my registered work and social insurance, surveyed my data in the population register. I am very pleased with the services provided, as many issues with e-solutions can be resolved on the spot at a convenient time, receiving information regardless of the time and location of the institution. Rogovka KAC provides services in sufficient quantity and quality, has good technical equipment, no improvements are needed. The Customer Service Officer is responsive, helpful and understanding.
You can also use CAC services for your post office customers because it is simple and very convenient, you can get a wide range of additional information on the site, meet the Latvija.lv services provided by the portal, get a specialist advice and solve many questions. ”
AS well AS Nautrēnu parish resident Inga Vigule, Rogovka has visited several times and is satisfied: “Customer service specialist is always responsive and helps with unclear questions. The ability to use hardware is very satisfactory - both Printing and scanning as well as using e-Signatures. I have used the services of various public institutions. The availability of such services has greatly facilitated the sorting of many formalities, as it is not necessary to go to the institution concerned, nor should it be dependent on the working hours of those institutions. Thanks to the help of the specialist, i have started to make full use of the latvija.lv offered by e-mail. '
The Spaniards have also learned that it is more convenient to use CAC services than to go to the institutions in Rēzekne. Dricānu parish-resident Sylvia Laizane's local VPVKAC has visited several times - the employee helped prepare and submit AN annual income statement OF THE SRS: 'I myself have difficulty processing the documents to be added, so i was glad to be assisted by a knowledgeable man. I recommend that you use these services for others as time will save time, nerves, and the result will be more optimum.
Dricānu parish resident Inara Orlova has used the services of Dricano VPVKAC twice: “I went into March to help the employee prepare and submit AN annual income statement OF THE SRS. I am pleased with the services provided because the report was drawn up in an operational and timely manner. Employee knowledgeable, responsive, and kind. I recommend that you also visit the Print Center for others because you don't need to spend your time knowing the complicated legislation.”
The establishment of national and local government service centres is an initiative of the Ministry of Environmental Protection and Regional Development (VARAM) so that citizens can receive services as close as possible to the place of residence and also receive information or advice and submit submissions to the public authorities.
In early 2017, WE CAN grant a target grant to the municipality of Rezekne for the establishment and maintenance of CAC, the purchase of new hardware and multi-functional equipment, as well as a centre for the remuneration of employees.
The residents receive not only local government but also nine public institutions in one-off. In centres, customers can register their domestic animals, which are the service provided by the agricultural data centre, to submit a submission for the acquisition of the status of unemployed persons and jobseekers, to receive support for the submission of the residence declaration, which is the services of citizenship and migration affairs, to submit an annual income declaration and to receive support for the use of the electronic declaration system, as well as to fill in applications for the receipt of different State social benefits.
The State authorities, as services may receive VPVKAC, are the Agricultural Data Centre, the Rural Support Service, the State Agency for Employment, the Office of Citizenship and Migration Affairs, the Enterprise Register, the State Labour Inspectorate, the State Revenue Service, the State Social Insurance Agency, the State Land Service.
Customer service centres:
In dricans: “Last house”, Dricans, Dricānu civil parish,
Kaunatā: Raznas street 38, Kaunatā, Kaunatas civil parish,
Maltā: Freedom Street 6, Malta, Maltas civil parish, Rezekne municipality,
In Rogovka: “Last house”, in Rogovka, Nautrenes civil parish.
All VPVKAC works in working days from 8.00 to 16.30 with half-hour lunch breaks while Maltas CAC working time is between 8.00 and 17.00 with an hour-long lunch break.
Diana Selecka Text and Photo